Effective Date: September 25, 2025

At Tufora.org, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple Return & Exchange Policy as outlined below:

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Eligibility for Return & Exchange

• Customers must contact us within 48 hours of receiving their order to request a return or exchange.

• The product must be unused, undamaged, and in its original packaging.

• Customized or used products are not eligible for return or exchange.

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How to Request a Return or Exchange

• You must contact us only through phone or WhatsApp within 48 hours:
  📞 Phone/WhatsApp: +92 333 1408691

• Our support team will guide you through the process.

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Shipping Costs

• Return shipping charges are the responsibility of the customer unless the product received is defective or incorrect.

• If the return is due to our mistake (wrong or defective item), we will cover the shipping cost.

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Refunds & Exchanges

• Refunds will be processed after the returned item has been inspected and approved.

• Exchanges will be offered for the same product or another item of equal value (subject to availability).

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Important Notes

• Requests made after 48 hours of delivery will not be accepted.

• Tufora.org reserves the right to decline returns or exchanges that do not meet the above conditions.

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📍 Address: 3rd Floor, The Enterprise Building, National Highway, Lahore, Punjab, Pakistan
📞 Phone/WhatsApp: +92 333 1408691