Return & Exchange Policy (14 Days)

At Tufora, we want you to love your purchase. If you’re not fully satisfied, we offer a simple 14-day return and exchange policy for your peace of mind.

Eligibility for Returns & Exchanges

• Requests must be made within 14 days of delivery

• Item must be unused, unwashed, and in original condition

• Original packaging should be intact

• Proof of purchase is required

Non-Returnable Items

• Used or damaged items

• Customized or clearance products (if any)

• Items returned after 14 days from delivery

Return Process

To start a return or exchange, please contact us with your order details:

📍 Address: 3rd Floor, The Enterprise Building, National Highway, Lahore, Punjab, Pakistan
📞 Phone/WhatsApp: +92 333 1408691

Our team will guide you through the process.

Refunds

• Approved refunds are processed within 7–10 working days

• Refunds will be made through the original payment method (where applicable)

Exchanges

• You may exchange a product for another design or size (subject to availability)

• If the new item costs more, the difference must be paid

• If it costs less, the balance will be refunded

Return Shipping

• Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect

Damaged or Incorrect Orders

If your product arrives damaged or wrong, contact us within 48 hours of delivery for a free replacement or full solution.